Blog - Sekhlo.pk

Steve Bell Steve Bell

0 Course Enrolled • 0 Course Completed

Biography

MB-230 Valid Dumps Files & MB-230 Official Study Guide

BONUS!!! Download part of PDFBraindumps MB-230 dumps for free: https://drive.google.com/open?id=1BnPaboS4dGURcbhqNj-_A_-D2dSI6MAM

These practice exams are customizable and help you counter exam anxiety. You can use Microsoft MB-230 desktop practice test software and web-based practice test software to assess your knowledge, test-taking skills, and readiness for the actual MB-230 exam. With both MB-230 exam practice test software you can familiarize yourself with the types of questions, and overall exam environment and improve your exam time management skills. So choose your desired MB-230 Exam Practice test software and start exam preparation today. The desktop software runs on Windows computers and the web-based is supported by all operating systems.

Introduction to MB-230: Microsoft Dynamics 365 Customer Service Exam

Microsoft MB-230 Exam is a certification exam that is conducted by Microsoft to validates candidate knowledge and skills of Managing cases and knowledge base .

Candidate are in charge of designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect.This exam checks competency level on topics such as implementation and upgradation Power platform components,managing entitlements and SLA's . After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Dynamics 365 Customer Service to their clients and employers.

Microsoft MB-230 certification exam is designed to validate the skills and knowledge of individuals who want to become a Microsoft Dynamics 365 Customer Service Functional Consultant. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam assesses the candidate's ability to configure, customize, and implement Microsoft Dynamics 365 Customer Service solutions. MB-230 Exam is intended for professionals who work with customers, partners, and other stakeholders to implement and support customer service solutions.

The MB-230 exam is part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for professionals who have demonstrated their ability to implement and configure customer service solutions using Dynamics 365. Certified professionals can expect to have a competitive edge in the job market and be recognized as experts in their field.

>> MB-230 Valid Dumps Files <<

MB-230 Official Study Guide - Valid MB-230 Test Duration

We provide free update to the clients within one year. The clients can get more MB-230 study materials to learn and understand the latest industry trend. We boost the specialized expert team to take charge for the update of MB-230 study materials timely and periodically. They refer to the excellent published authors’ thesis and the latest emerging knowledge points among the industry to update our MB-230 Study Materials. After one year, the clients can enjoy 50 percent discounts and the old clients enjoy some certain discounts when purchasing. So the clients can enjoy more benefits after they buy our MB-230 study materials.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q147-Q152):

NEW QUESTION # 147
A company uses Omnichannel for Customer Service. An administrator creates a report. You must change reports to intraday insight reports without using customization. You need to determine why you are unable to switch to the intraday insight reports. What is the issue?

A. Only administrators can configure the intraday insight reports.
B. The intraday insight reports need to be created in FetchXML first.
C. Users can configure only their own intraday insight reports.
D. The intraday insight reports must be configured from Dynamics 365 Customer Service settings.

Answer: C

NEW QUESTION # 148
A company has satellite offices that service local areas.
Each office must have full control over its own resources.
You need to configure the organizational units to reflect the satellite office structure.
Which entities should you use to relate to the organizational units? To answer, select the appropriate options in the answer area.

Answer:

Explanation:

NEW QUESTION # 149
You are implementing Omnichannel for Customer Service for a call center.
The call center's requirements for the implementation are as follows:
When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.
The Customer Summary tab must be the primary tab during the conversation.
Agents must be able to close the New Case form tab.
Agents must not be able to close the Customer Summary tab.
You need to configure the tabs.
Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 150
A company uses Dynamics 365 Customer Service. The company purchases Omnichannel for Customer Service.
The company wants the following requirements implemented without the need to license additional software:
The system must automatically ask questions before the chat begins.
Credit card information that a customer enters in a chat must not be visible to the agent.
You need to configure the options to meet the requirements.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey
https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings

NEW QUESTION # 151
A company uses Dynamics 365 Customer Service. The company purchases Omnichannel for Customer Service.
The company wants the following requirements implemented without the need to license additional software:
The system must automatically ask questions before the chat begins.
Credit card information that a customer enters in a chat must not be visible to the agent.
You need to configure the options to meet the requirements.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-pre-chat-survey
https://docs.microsoft.com/en-us/dynamics365/customer-service/data-masking-settings

NEW QUESTION # 152
......

With great outcomes of the passing rate upon to 98-100 percent, our MB-230 practice engine is totally the perfect ones. We never boost our achievements on our MB-230 exam questions, and all we have been doing is trying to become more effective and perfect as your first choice, and determine to help you pass the MB-230 Study Materials as efficient as possible. Just to try on our MB-230 training guide, and you will love it.

MB-230 Official Study Guide: https://www.pdfbraindumps.com/MB-230_valid-braindumps.html

What's more, part of that PDFBraindumps MB-230 dumps now are free: https://drive.google.com/open?id=1BnPaboS4dGURcbhqNj-_A_-D2dSI6MAM

Steve Bell Steve Bell

Online Platform

Links

Contacts